The context

It’s been 3 months since the FCA’s Dear CEO letter, outlining their concerns with the rising cost of living. As it predicted, inflation is impacting household budgets resulting in an increased demand for credit.

Vulnerable customers are set to be hit the hardest. More of the UK population are also predicted to display characteristics of vulnerability over the coming months. 

The upcoming Consumer Duty is intended to raise the bar to address the FCAs growing concern lenders may not be doing enough. One thing for sure is that traditional data sources don't have all the answers – lenders need to understand their customers' real-time financial position to predict future risk and put the customer at the centre of their business. 

The webinar

Leaders in the credit data space, DirectID and Provenir, co-hosted this webinar to discuss the changing pressures on consumers. We explored and shared knowledge on the alternative data sources available across the credit life cycle that lenders need to produce better customer outcomes.

The speakers

James Syron, Partner Manager, DirectID,

Chris Kneen, Managing Director UK & Ireland, Provenir,

Jo Pearson, Head of Customer Outcomes, NewDay, LinkedIn


Watch on demand here

If you are having trouble viewing the form below, please click here.



On demand | The future of account verification: In conversation with DirectID & Shieldpay

Read this article

Consumer Duty: Getting into the customer's shoes

Read this article

A Better Way to Identify Vulnerable Utilities Customers

Read this article